Digital transformation has been a popular topic for organizations of all sizes. This is largely due to its strategic ability to streamline processes, save time, and improve experiences for clients and employees alike. In fact, according to McKinsey, digital transformation and a focus on customer experience can generate a 20-30% increase in customer satisfaction and economic gains of 20-50%. When it comes to tribal governments, better service to your members directly results in increased satisfaction.
Making the most efficient use of technology also means you can allocate resources in the most effective way for both staff and tribal members. Digital transformation, with the proper plan that best suits your tribal government, helps with automating back-office administrative tasks, preventing faulty compliance fees, and preserving your tribal records digitally for easy retrieval and security. So, let’s go into what exactly digital transformation is, and why everyone’s making such a big deal out of it.
What is Digital Transformation?
Digital transformation is the combined overhaul of existing technology, people, and processes to streamline operations and save money. All parts involved must move in harmony together, or else risk disarray and falling behind the technological curve.
Digital transformation is not a process intended to take jobs away from anyone, but rather, reimagine the way work is done so no one’s bogged down with repetitive, high-volume tasks that are overwhelming. Change management with people is just as important as the technology itself to fully realize a successful digital transformation initiative. Communicating this to employees – with the reality that their daily jobs and the way they do them will change – will give you the acceptance and enthusiasm from everyone to move forward.
Tip: Consider gathering feedback from employees and figuring out where you can reach low-hanging fruit on where they may be struggling in day-to-day work. Solving those first will help you gain buy-in and boost satisfaction and efficacy in your initiative.
How Will Digital Transformation Help my Tribal Government?
Tribal governments are inundated with paperwork at any given time. The hype around digital transformation is due to its ability to streamline that paperwork into manageable pieces for your members by:
- Making digital document retrieval quick and easy
- Simplifying approvals and applications
- Working with your government’s existing software and programs
- Accelerating invoice processing
- Automating administrative tasks such as public records requests
- Reducing operational costs
- Regulating compliance
According to Tech Pro Research, 70% of companies either have a digital transformation strategy in place or are working on one. For tribal governments, keeping up with technology and its upgrades provide added resources for employees to help members more efficiently. Not only does this make it cost-effective, but more convenient to access information and ensure the proper data is attributed to families in one place.
With document management empowering staff to retrieve electronic files in one click, this streamlines access to family records and any data attributed to them easily. Your member satisfaction is guaranteed to improve, and your staff will feel better equipped to handle a high volume of requests at any given time.
Digital Transformation Works with You
Everyone’s talking about digital transformation because, in some capacity, everyone’s doing it or looking to do it in their organization. The customization of processes and people make it a powerful combination meant to do more with less, and do it well. Taking care of tribal members is the top priority – easing the difficulties and roadblocks around paperwork and faulty systems can greatly diminish the day-to-day operational burdens you experience.
If you’re interested in learning more, feel free to contact us for a demo. We’d love to see how we can help your tribal government improve its processes while honoring your needs and preferences.