Cutting-edge software solutions allow Tribal Governments to better self-manage their resources and responsibilities, and ultimately, streamline operations and improve service delivery. However, acquiring these modern digital tools is just the first step. Integrating software training will facilitate successful adoption so you can start reaping the full benefits of digitizing and automating your Tribal Government's processes.
Challenges Of Implementing New Software In Tribal Governments
Every software implementation comes with its own set of challenges. The process can be long, overwhelming, and confusing to Tribal Government employees who might not be ready to embrace the new way of doing things. Resistance to change might stem from fears that the new software is too complicated, might disrupt their work routines, or even take their job.
In addition, employees might not have the right skill level to facilitate successful adoption while some might also not be ready to learn new processes. And because of the unique needs of every Tribal administration, a lack of preparedness coupled with a lack of support from the software vendor might make adoption unnecessarily challenging.
Role Of Software Training
When implementing new software, training Tribal Government employees should be one of the top priorities. Your staff needs to know how to use the new software to understand and realize its potential value and avoid mistakes.
Training bridges this knowledge gap by communicating the value of the new software and assuring staff that it is going to make their work easier. It also equips employees with the skills needed to utilize new features and workflows with confidence.
Because new software will have a direct impact on how your Tribal Government operates, software training can be customized for Tribal specific needs to optimize its efficiency. Ultimately, training ensures the proper use of software features to enable staff to complete core processes more efficiently.
How To Measure The Impact Of Software Training
Software training equips Tribal Government administrators and staff with relevant knowledge and skills. Measuring the impact of the training against key performance indicators for Tribal Government efficiency will determine if the training has been successful.
For instance, Tribal Governments could have plans to improve efficiency and effectiveness by automating the billing system. Training staff on how to use the new software should result in benefits such as increased revenue collection and reduced administrative overheads.
To determine if training has been successful, you can collect qualitative feedback from Tribal staff through surveys and feedback forms. Generating reports and using data analytics can also help compare performance before and after adopting new software and training staff to determine if continuous training is needed.
Benefits Of Software Training
Effective software training comes with incredible returns. Besides equipping Tribal Government employees with the skills needed to ensure successful implementation, training can help improve your member services. By improving efficiency, you will be able to better serve Tribal members through:
- Faster service delivery
- More accurate record-keeping
- Enhanced communication
Train Your Tribal Government Employees on New Software at No Extra Cost
Investing in new software should be paired with effective software training to facilitate quick and easy adoption. Intertribal software makes training easy and accessible by offering in-person training at your location. Our training is included in your OneTribe purchase and we also offer periodic online workshops to facilitate continuous learning.
Ready to get started? Intertribal Software provides Tribal organizations with software that helps streamline their departments and operations. Besides providing cutting-edge software, we help our clients understand how to use our software to maximize their adoption rate and ROI.
Contact us to learn more about how we helped other Tribal Governments introduce new software and digital processes to their organizations.
