People. Processes. Technology. In order to truly master the digital age of lightning-fast information flow, tribal governments are tasked with finding ways to navigate the roads of digital transformation. To understand the full extent of a technology implementation means you must factor in the social and logistical elements of what makes your tribal government run – with technology as part of the whole.
That’s where digital transformation consulting comes in.
What is Digital Transformation Consulting?
Digital transformation consulting involves analyzing the operations, products, and people involved in improving your customer experience. It’s this bird’s-eye view of how everyday business is run where you’ll find the best opportunities to boost efficiency and satisfaction with your customers and fellow tribal members.
While this can take time, the insights to your government can drive meaningful change for years to come – especially when document management software is able to digitize files and process forms and signatures electronically. A consultant can look holistically at the tribal government and identify ways to best diagnose what’s needed to improve both now and over time.
How is Digital Transformation Consulting Helpful?
- Accelerates technology adoption
- Strategically ensures change management happens long term
- Automates data to take the strain of manual work off employees
- Evaluates ongoing tech improvements to continuously add value
- Streamlines revenue with cost savings and transparent reporting in real time
- Improves existing technology in place with integrations
Although reevaluating your business technology seems like a daunting to-do list, the right software and experts to work with can consolidate a plan that works best for your needs. Rethinking your business model in terms of technology, processes, and people will have your government better prepared to take requests and do the core of your objectives – which is taking care of your customers.
What a Digital Transformation Consultant Does
The right digital transformation consultant doesn’t prescribe a one-size-fits-all solution, as every tribe is built and run differently. Rather, they find the right alignment between technology, people, and processes to boost productivity and unlock the potential for better working conditions. This includes harmony between different operations, building confidence and collaboration, and finding opportunities for technology to lighten the load of workers. This nuanced approach factors in all the strong points and areas of opportunity to implement technology where needed. It also improves the ability for human-centric connection to push things forward and create great service to customers.
This happens between departments, employees, management, vendors, and customers to find where gaps or issues may be occurring to find the best combination of things to help business run effectively according to strategic aims and priorities.
The Four Different Types of Digital Transformation
The four types of digital transformation are: business model, business process, cultural, and domain transformation.
Business model focuses on the operational pieces to your business that stand to make the most impact from technology. Think workflow automation, artificial intelligence (AI), and other ways to take manual tasks and streamline them into an automated workflow that’s quicker and more efficient. Taking data and pre-filling pieces from an e-form is a perfect example of this.
Business process is on a much larger scale than just the business model – thinking on the big-picture operational elements of how a business is run. Instead of paper invoices, for example, it could be reimagining the entire billing process to be fully digital, and mapping out the workflow involved on how it’s done. This reevaluation of business structure ensures long-term strategy is always kept top of mind.
Cultural transformation happens in the people and social infrastructure of how business is done. By decentralizing approvals and decisions, you’re able to enable more real-time collaboration that encourages experimentation and growth in the moment. The focus becomes on doing what’s best for the customer rather than following a solutions template or guideline already set in place previously.
Domain expands a company’s ability to do business into newer areas. For example, by having member services in place, you could create an iterative technology automation reminder that gets sent out to relevant members to make sure information is updated in the system. With this newer degree of technology, it brings you the ability to serve customers on a different level and offer a newer area of service in a different domain than originally created.
Exploring Digital Transformation Consulting for Your Tribal Government
A great plan puts great things in motion – especially where digital transformation is concerned. An expert consultant has the tools to contextualize your people, processes, and technology to truly drive value in all the best ways for your tribal government. To learn more, download your free ebook “Getting Started with OneTribe™ Software.”
