There are countless reasons why tribal governments should start the digital transformation. Efficiency, profitability, happier customers, and happier employees are a few of the big ones.
But still, some organizations still hesitate to start the process of digital transformation, often stating things like “Now isn’t the right time.”
The truth is there will never be a “right” time to start your digital transformation — and that is why NOW is your best chance.
The sooner you start your transformation, the sooner your organization will see the benefits. Still not convinced? Here are four reasons to start your digital transformation NOW.
1. Don’t Delay The Inevitable
Research shows that 90 percent of U.S. citizens are online and 77 percent of people own a smartphone. That includes your staff and your customers.
Digital transformations are happening EVERYWHERE. Technology isn’t a fad and organizations that are slow to adopt risk falling behind.
Let’s face it: if you see any kind of future for your tribal organization, technology needs to be a part of that vision. Don’t wait until next quarter or next year to take your first step. Do it now. Why delay the inevitable?
2. Effective Change Takes Time — Start Planning Now
Digital transformation is a long-term strategy that takes time to unfold. We actually don’t recommend rushing through the process because that is how most problems occur — you also may not have the necessary resources to move that quickly.
Successful digital transformations take time, patience, and a willingness to invest. This is why we recommend taking small, incremental steps forward. It may take longer to get to your destination, but that is why you need to start the journey now.
3. Your Tribal Members’ Expectations Are Changing
Across all industries and businesses - public sector and private sector - customer expectations are changing. This has been happening for a while now, but has picked up momentum ever since the pandemic.
Here are a few ways that expectations have changed and what you can do to meet them:
- Customers expect a consistent experience across all departments — break down your departmental silos.
- Customers want better data protection — digitize your files and move to the cloud
- Customers want personalization — make data easy to find and access
Tribal governments are not immune to the changing times and those that fail to meet the expectations of their tribal members may have to deal with negative perceptions.
4. Work Is Changing
Remote work is more common than it was just a few years ago. Since the pandemic, the way people work and the way organizations operate has changed dramatically.
Tribal leaders need to recognize that this is happening and adapt accordingly. If your team is working remotely, but you haven’t begun your digital transformation yet, here are a few reasons why now is the time to start:
- Your employees need to access files and databases remotely
- Your network needs protection against cyber attacks
- Your organization needs automation to standardize processes
Digital tools give your employees and your organization more flexibility in how they work — and that often translates into more productivity.
How To Start Your Transformation
While change is inevitable, becoming inefficient or outdated doesn’t have to happen. Our mission is to provide tribal governments with the solutions they need to better serve their members and improve the quality of life. The software systems we provide help tribes keep track of members and gain efficiencies to run smoother and manage their daily tasks in a way that’s easier.
To learn more about how to have a successful digital transformation, download your free digital transformation checklist below.